vegas6 Privacy Policy

1. Introduction

vegas6 is committed to protecting the privacy and security of our players' personal information. This Policy applies to all personal data collected through the vegas6 website, whether accessed via desktop browser or mobile device. It covers all services provided by vegas6, including sports betting, casino games, live dealer games, slot titles, and payment processing.

This Policy should be read alongside the vegas6 Terms & Conditions, which govern the overall use of the Platform. Where there is any conflict between this Policy and the Terms & Conditions on a privacy-related matter, this Policy prevails.

We review and update this Policy periodically. The "Last Updated" date at the top of this page reflects when the most recent changes were made. Continued use of the Platform following any update constitutes your acceptance of the revised Policy.

2. Personal Data We Collect

vegas6 collects personal data in several ways. The categories of data we collect are described below.

2.1 Registration Data

When you create a vegas6 account, we collect the following information:

• Full legal name
• Date of birth (to verify you are aged 18 or over)
• Email address
• Mobile phone number
• Residential address (city, district, and country)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer procedures, we may request and retain copies of:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address documents (utility bills, bank statements dated within three months)
• Proof of payment method ownership (screenshots of bKash, Nagad, Rocket, or Upay accounts)

2.3 Transaction Data

We record details of all financial transactions conducted through the Platform, including deposit amounts, withdrawal requests, payment method identifiers (mobile wallet numbers, masked card details), transaction timestamps, and currency (BDT). We do not store full card numbers or mobile banking PINs.

2.4 Gameplay and Betting Data

We maintain records of all betting and gaming activity on your account. This includes bet amounts, game selections, outcomes, bonus usage, wagering progress, and session durations. This data is used for account management, dispute resolution, bonus administration, and responsible gaming monitoring.

2.5 Device and Technical Data

When you access the Platform, our servers automatically collect technical information including your IP address, browser type and version, operating system, device type (desktop or mobile), screen resolution, referring URL, and session timestamps. This information is used for security monitoring, fraud prevention, and platform optimisation.

2.6 Communication Data

If you contact our support team via email, we retain records of those communications, including the content of messages and any attachments, for quality assurance and dispute resolution purposes.

3. How We Use Your Data

vegas6 uses the personal data we collect for the following purposes:

• Account Management: Creating, maintaining, and administering your player account, including processing login sessions and account updates.
• Identity Verification: Confirming that you meet our minimum age requirement of 18 years and that the information you have provided is accurate.
• Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported bank partners.
• Bonus and Promotion Administration: Tracking wagering requirements, verifying eligibility for promotions, and crediting bonus rewards to qualifying accounts.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and enforcing deposit limits, cooling-off periods, and self-exclusion requests.
• Fraud Prevention and Security: Detecting and preventing fraudulent activity, money laundering, duplicate account creation, and unauthorised access attempts.
• Platform Improvement: Analysing aggregated usage data to enhance the functionality, performance, and content of the vegas6 platform.
• Customer Support: Responding to your enquiries, resolving disputes, and processing account-related requests.
• Legal Compliance: Meeting our obligations under applicable laws and cooperating with lawful requests from competent authorities.
• Service Communications: Sending transactional notifications such as deposit confirmations, withdrawal updates, and security alerts to your registered email or mobile number.

We do not use your personal data for automated decision-making that produces legally significant effects without human review. Where automated screening is used for fraud detection, flagged cases are reviewed by our compliance team before action is taken.

4. Legal Basis for Processing

vegas6 processes your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to upon registration — including account management, payment processing, and game provision.
• Legal Obligation: Processing required to comply with applicable laws, including identity verification, anti-money laundering checks, and cooperation with lawful authority requests.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, and improving our services, where those interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent — for example, for optional marketing communications — you may withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing conducted prior to that withdrawal.

5. Data Sharing

vegas6 does not sell, rent, or trade your personal data to any third party for marketing purposes. We share personal data only in the following limited and controlled circumstances:

5.1 Payment Processors

We share the minimum necessary payment data with our payment partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, and Islami Bank — solely for the purpose of processing deposits and withdrawals. These partners operate under their own privacy policies and are independently responsible for data they hold.

5.2 Identity Verification Partners

Where we engage third-party KYC service providers to assist with identity verification, we share only the documentation and data necessary for that verification task. All KYC partners are bound by confidentiality obligations.

5.3 Game Technology Providers

Game studios and live casino technology providers — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive a session token or anonymised player identifier to load and run their games within the platform. These providers do not receive your full registration profile.

5.4 Legal and Regulatory Disclosures

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities when required to do so by applicable law, court order, or lawful regulatory request. We will notify you of any such disclosure where we are legally permitted to do so.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of the vegas6 business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Policy that result from it.

6. International Data Transfers

The vegas6 platform is operated primarily for users based in Bangladesh. However, some of our technology partners and service providers may be located in other countries. Where personal data is transferred outside Bangladesh, we ensure that appropriate safeguards are in place, including contractual data protection clauses that require the receiving party to handle your data with the same level of protection as described in this Policy.

By registering an account with vegas6 and accepting this Policy, you acknowledge that your personal data may be processed in countries other than your country of residence, where data protection laws may differ from those in Bangladesh.

7. Data Retention

We retain your personal data for as long as your account remains active and for a defined period following account closure. Specific retention periods are determined by the purpose for which the data was collected and by applicable legal requirements:

• Account and Registration Data: Retained for the lifetime of your active account and for five years following permanent account closure, to meet compliance and audit requirements.
• KYC and Identity Documents: Retained for five years from the date of submission, in line with standard compliance practices.
• Transaction Records: Retained for five years from the date of each transaction for financial record-keeping purposes.
• Gameplay and Betting Records: Retained for three years from the date of each session or bet, for dispute resolution and responsible gaming review.
• Support Communications: Retained for two years from the date of the last interaction, for quality assurance and dispute management.
• Technical and Device Logs: Retained for up to twelve months for security and fraud detection purposes.

Once a retention period expires, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Where deletion is not technically possible in the immediate term, we restrict access to the data until it can be permanently removed.

8. Cookies & Tracking Technologies

vegas6 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device by your web browser when you visit a website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in, security tokens, and cookies that remember your currency and language preferences. These cannot be disabled.
• Analytical Cookies: Used to understand how users interact with the Platform — which pages are visited most frequently, where users navigate from, and how long sessions typically last. This data is collected in aggregate and is not linked to individual identities.
• Functional Cookies: Used to remember your in-platform preferences, such as your preferred game lobby view or responsible gaming settings.

8.2 Managing Cookies

Most browsers allow you to view, block, or delete cookies through their settings. Please note that blocking strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in or accessing your account. Blocking analytical or functional cookies will not prevent you from using the Platform but may reduce the quality of your experience.

9. Security Measures

vegas6 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL (Secure Sockets Layer) encryption across all pages of the Platform, ensuring that data in transit is protected.
• Encrypted storage of passwords — we store only cryptographic hashes, never plain-text passwords.
• Role-based access controls that limit internal access to personal data to staff members who require it to perform their functions.
• Regular internal security reviews and vulnerability assessments of the Platform infrastructure.
• Automated fraud detection systems that monitor account activity for unusual patterns and flag suspicious behaviour for review.
• Two-factor authentication options available to players to add an additional layer of security to their accounts.

While we apply robust security measures, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account. Contact our support team at [email protected] to report any security concerns.

10. Your Privacy Rights

As a user of the vegas6 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We aim to respond within 30 days.

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used format so that it can be transferred to another service provider.
• Right to Object: You may object to processing of your personal data where we rely on legitimate interests as the legal basis, unless we can demonstrate compelling grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of prior processing.

Please note that certain rights are subject to limitations. For example, we cannot delete data that we are required to retain for legal compliance purposes. Where we are unable to fulfil a request in full, we will explain the reason clearly.

11. Children's Privacy

The vegas6 platform is strictly for adults aged 18 years and over. We do not knowingly collect or process personal data from anyone under the age of 18. If you are a parent or guardian and believe that your child has registered an account on the Platform, please contact us immediately at [email protected]. Upon confirmation, we will take prompt action to close the account and delete all associated personal data.

Age verification is a mandatory part of our registration and KYC process. Players who cannot provide satisfactory proof of age will not be permitted to deposit, bet, or withdraw funds on the Platform.

12. Third-Party Links

The vegas6 platform does not include links to external third-party websites for commercial or advertising purposes. Any links present on the Platform point exclusively to internal pages within the vegas6 domain. If you independently navigate to any third-party website, we are not responsible for the privacy practices or content of that site. We encourage you to review the privacy policy of any external website you visit.

13. Changes to This Policy

vegas6 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email. Your continued use of the Platform following notification of any change constitutes your acceptance of the updated Policy.

We recommend that you review this Policy periodically to stay informed about how we are protecting your personal data. If you have concerns about any change to this Policy, you may contact our support team or request account closure if you do not wish to continue using the Platform under the revised terms.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the vegas6 data support team. We are available 24 hours a day, seven days a week.

Support email: [email protected]

When submitting a data-related enquiry, please include "Privacy Request" in the subject line and provide your registered username and account email address so that we can locate your records promptly. Response times may vary but we aim to address all privacy-related requests within 30 calendar days of receipt.